Pricing & Availability
All items on our website are available for sale, subject to standard production lead times. If an item displays the message "Unavailable," please ensure you are logged in to your account to view prices and availability.
Trade Accounts
Prices listed on our site reflect your applied discount from retail rates for "Trade Accounts."
Lead Times
Our typical lead times range from 6 to 8 weeks, depending on seasonality and the type of items ordered.
Rush Orders
We do accept rush orders for an additional fee. Quick-ship options are available with 2 and 3-week lead times. Please contact customer service for more information. Note that rush order availability may vary based on our current order volume.
Changes to Orders
Once an order is submitted, we cannot modify any part of that order. This includes adding or removing items. Additionally, we cannot guarantee that orders placed on different days will ship together.
Shipping, Claims, and Returns
Shipping: A standard flat charge of 20% applies to all orders (outside of Florida), which includes insurance coverage for your shipment. For orders under $500.00, shipping within the Continental US, is a flat shipping fee of $100.00.
Claims: If you encounter any issues with your order, please contact us at customerservice@smflorida.com within 5 days of receipt for prompt resolution.
Returns: Returns are not accepted without prior written approval from an authorized representative at Soicher Marin.